Frequently Asked Questions

Yes - go to the Payment Portal,   All you need is your account number and your house number.  You can find this information at the top of your bill.

1 - Please complete the Utility Services Activation Form and return it to me via e-mail.  Please use the date of closing as the date of activation.

2 – Once the closing has been completed, you will need to provide Proof of Ownership by sending me a final settlement statement from the title company. This form is often labeled American Land Title Association.

3 - Once you are ready to activate service, please contact LeMay of Grays Harbor to set up garbage service. Their number is (360) 533-1251. If the residence will be occupied, you or the tenant must have garbage service before the water can be activated. If the residence will be vacant, and you do not currently need garbage service there, you can put the service on a "Vacation Hold" for up to 4 months in a calendar year. During a vacation hold, no charges are accrued. We are not able to activate the utilities until garbage service is established as per Aberdeen Municipal Code. LeMay will send me an e-mail confirmation once the account has been set up.

At this time, we only offer automatic payments from a checking or savings account and is processed through our office. If you choose to sign up for this service - the withdrawal will occur on the 4th of each month, unless that happens to be a weekend or holiday. In either of those cases, the withdrawal will occur on the next business day.  The auto pay system is set up to withdraw the TOTAL AMOUNT DUE on your utility account at the time of withdrawal. Please remember that if the funds are not available on the day that they are withdrawn, there will be an NSF fee assessed to your utility account and your services may be in danger of being turned off.

You will need to fill out the Utility Automatic Bill Paying Authorization Form form and include a voided check or document from your bank supplying the routing number and account number that you would like to use.  If you would like the current bill paid via the auto-pay program, please be sure to return the form by the 20^th of the current month.

You must complete the Discontinue Services Form and return it to the Finance Department at City Hall by 2:00pm on the day that you would like services stopped.

You will need to complete the Property Manager Designation Form and return to the Finance Department at City Hall. This would allow the person or agency of your choosing to act on your behalf and would give them all the rights and privileges to make changes to your utility accounts.

In the City of Aberdeen, tenants are not able to set up service in their name as the utility charges are lienable against the property. Homeowners or designated property managers must complete a Tenant Authorization Form, which will ensure that the tenant will receive a copy of the bill with their name on it. If the completed form is not received by the end of the month, you will continue to receive the bill and it will be between you and the tenant to take care of the charges.

Please call Water Customer Service at (360) 537-3213 or (360) 537-3223 to discuss the high consumption.  

In the City of Aberdeen, tenants are not able to do this as the utility charges are lienable against the property. Homeowners or designated property managers must complete a Tenant Authorization Form, which will ensure that the tenant will receive a copy of the bill with their name on it. If the completed form is not received by the end of the month, the owner will continue to receive the bill and it will be between you and the owner to take care of the charges.  Please keep in mind that we do not bill tenants for partial months unless the service has been turned off between tenants. 

Title 13 of the Aberdeen Municipal Code states that garbage service is compulsory and mandatory upon all persons, dwellings and business establishments within the city.  If your property is located within the city limits, there must be active garbage service in order to keep the utility services active. If there is a tenant living on the premises, the tenant may establish service.

Please contact LeMay of Grays Harbor at (360) 533-1251 to set up service. Once the service is established, they will send us a confirmation e-mail. 

1. Make a payment on your account.  You must pay at least the PAST DUE amount to have the services restored.  You can go to City Hall to make a payment or you can visit the payment portal to make your payment.  Your payment must be made with CASH, MONEY ORDER or CREDIT/DEBIT CARD.  
2. If you make a payment on our payment portal you will need to call (360) 537-3210 to notify the billing department that your payment has been made and that your service needs to be restored.
3. Payments must be made by 3:30pm for service to be restored the same day.

• Use your Visa/MasterCard, cash, check, money order during business hours at City Hall.
• Drop a check or money order off in the drop box located in the alley behind City Hall.
• Visit the payment portal to make a payment online.